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Privacy Policy

Tashkent, Republic of Uzbekistan
Version of 17 September 2026.

1. General provisions

1.1. This Privacy Policy (the Policy) has been prepared and approved by GOOD LIFE HOME TEXTILE LLC, registered and postal address 157-A, Fargona yuli 3rd lane, Yashnobod district, Tashkent, Republic of Uzbekistan, taxpayer identification number (STIR) 305923951, and sets out how personal data is handled: how it is collected, organised, stored, changed, supplemented, used, provided, transferred, anonymised and destroyed.

1.2. The Policy has been prepared in accordance with the Law of the Republic of Uzbekistan on Personal Data and other legislation on the processing and protection of personal data.

1.3. The Policy applies to personal data the Company receives from visitors and customers of the website auras.uz and from persons who contact the Company by telephone, by email or in person.

1.4. The Company processes personal data both by automated means and without them.

1.5. The current version of the Policy is published on this page of auras.uz. The Company may amend the Policy; amendments take effect once the new version is published.

1.6. By using the website and placing an order, the Data Subject confirms having read this Policy and agreeing to it.

2. Key terms

2.1. Company, Operator — GOOD LIFE HOME TEXTILE LLC, registered and postal address 157-A, Fargona yuli 3rd lane, Yashnobod district, Tashkent, Republic of Uzbekistan, STIR 305923951.

2.2. Website — the internet resource at auras.uz.

2.3. Personal data — information relating to an identified or identifiable natural person, recorded on an electronic, paper or other material medium.

2.4. Data Subject — the natural person to whom the personal data relates.

2.5. Processing of personal data — any operation or set of operations performed on personal data: collection, organisation, storage, alteration, supplementation, use, provision, dissemination, transfer, anonymisation and destruction.

2.6. Consent of the Data Subject — a freely given and informed expression of will by which the Data Subject permits the processing of its personal data.

2.7. Provision of personal data — actions aimed at disclosing personal data to a particular person or group of persons.

2.8. Anonymisation — actions as a result of which it becomes impossible to determine to which Data Subject the personal data belongs.

2.9. Destruction — actions as a result of which personal data cannot be restored.

2.10. Blocking — temporary suspension of the processing of personal data.

2.11. Personal data base — a structured set of personal data.

2.12. Cookies — small files that the website saves in a visitor browser and reads on subsequent visits.

2.13. IP address — the network address of a node in a computer network built on the IP protocol.

3. Categories of data subjects

3.1. The Company processes the personal data of the following categories of Data Subjects:

  • visitors to the website;
  • customers and recipients of orders;
  • persons who contact the Company with a question, review, claim or call-back request;
  • persons subscribed to the Company mailing list.

4. Content and scope of the personal data processed

4.1. The Company processes personal data to the extent necessary to achieve the purposes of processing, and no further.

4.2. The Company processes the following personal data provided by the Data Subject:

  • surname and first name;
  • mobile telephone number;
  • email address;
  • delivery address;
  • the city selected on the website;
  • details of the recipient where the order is to be received by someone else;
  • the content of an enquiry, review or claim;
  • order details: contents, amount, date, payment and delivery method.

4.3. The Company processes the following data obtained automatically when the website is visited:

  • IP address;
  • information about the browser, operating system and device type;
  • the date and time of the request, the addresses of the pages viewed and the referring page;
  • cookie data.

4.4. Where the Data Subject signs in through Telegram, the Company receives from Telegram the user identifier, first name, surname and username to the extent the Data Subject has allowed them to be shared. Telegram passes the telephone number only with the separate confirmation of the Data Subject.

4.5. The Company does not process bank card details. How they are handled is described in clause 7.9.

4.6. The Company does not process special categories of personal data: data on racial or ethnic origin, political opinions, religious or other beliefs, membership of public associations, health or sex life.

4.7. The Company does not process the personal data of persons under eighteen and assumes that the Data Subject is of age. If the Company finds that it has received the data of a minor without the consent of a legal representative, it destroys such data.

5. Principles of processing

5.1. Personal data is processed on a lawful and fair basis.

5.2. Processing is limited to achieving predetermined and lawful purposes; processing incompatible with those purposes is not permitted.

5.3. The scope and content of the data processed correspond to the stated purposes; data excessive in relation to those purposes is not processed.

5.4. The Company ensures that personal data is accurate and sufficient and, where necessary, up to date.

5.5. Data is not stored longer than the purposes of processing require, unless legislation sets a different period. Once the purposes are achieved the data is destroyed or anonymised.

5.6. Combining personal data bases collected for purposes incompatible with one another is not permitted.

6. Purposes of processing

6.1. The Company processes personal data for the following purposes:

  • concluding and performing the retail sale contract concluded on the terms of the public offer published on the website;
  • placing, confirming, assembling and delivering an order;
  • settlement for the goods, including refunds;
  • contacting the Data Subject about an order: confirmation, clarifying the address and delivery time, notifying that the order is ready;
  • handling enquiries, reviews and claims;
  • performing guarantee obligations and obligations on exchange and return of goods;
  • keeping records of orders and complying with the laws of the Republic of Uzbekistan, including tax law;
  • operating the personal account, favourites and comparison lists on the website;
  • improving the website, analysing traffic and identifying technical faults;
  • sending a newsletter about goods, promotions and discounts — only where the Data Subject has given separate consent.

6.2. Processing for other purposes is permitted only with the consent of the Data Subject or in the cases provided for by legislation.

7. Rules of processing

7.1. Grounds for processing

The Company processes personal data on the following grounds:

  • consent of the Data Subject to the processing of its personal data;
  • performance of a contract to which the Data Subject is a party, and steps taken at the request of the Data Subject before a contract is concluded;
  • compliance with obligations imposed on the Company by the laws of the Republic of Uzbekistan.

7.2. Consent of the Data Subject

7.2.1. Consent is given freely, by the will of the Data Subject and in its interest. Consent may be given:

  • by ticking the relevant box in a form on the website;
  • by placing an order on the website, by telephone or at the Company showroom;
  • by sending a message from the email address of the Data Subject to the Company email address shown on the website;
  • by any other action from which the will of the Data Subject clearly follows.

7.2.2. Consent is given for an indefinite period and is withdrawn in writing, including by email to info@auras.uz or by post to 157-A, Fargona yuli 3rd lane, Yashnobod district, Tashkent, Republic of Uzbekistan. The date of withdrawal by email is the date on which the Company sends confirmation of receipt to the same address.

7.2.3. Withdrawal of consent does not stop the processing of data the Company is required to keep under the laws of the Republic of Uzbekistan, or of data needed to perform an order already placed. Withdrawal of consent before an order is performed means that it cannot be performed.

7.3. Data provided by other persons

By providing the Company with the personal data of the recipient of an order or of any other third party, the Data Subject confirms that it has obtained the consent of that person and has informed them that their data is being provided to the Company, and is responsible to that person for providing it without consent.

7.4. Collection of data

Personal data is collected directly from the Data Subject — through forms on the website, by telephone, by email or in person at the showroom — and automatically when the website is visited, to the extent set out in clause 4.3.

7.5. Storage of data

7.5.1. The personal data of citizens of the Republic of Uzbekistan is processed using databases located in the territory of the Republic of Uzbekistan.

7.5.2. Data is kept in a form permitting identification of the Data Subject no longer than the purposes of processing require. Order data is kept for the period established by legislation for accounting and tax records.

7.5.3. Once the purposes of processing are achieved, and on withdrawal of consent, data is destroyed or anonymised unless legislation requires it to be kept further.

7.6. Provision and transfer of data

7.6.1. The Company transfers personal data to third parties only to the extent necessary to achieve the purposes of processing:

  • to delivery services — the surname, first name, telephone number and address of the recipient in order to deliver the order;
  • to payment organisations — details of the order and its amount in order to make settlement;
  • to communication operators and messaging services — the telephone number or email address in order to send messages about the order;
  • to public authorities — in the cases, to the extent and in the manner provided for by the laws of the Republic of Uzbekistan.

7.6.2. The Company does not sell personal data and does not pass it to third parties for advertising purposes.

7.6.3. Where processing is entrusted to another person, that arrangement is set out in a contract obliging that person to maintain confidentiality and ensure the security of the personal data and establishing their liability for failure to do so.

7.6.4. Enquiries and requests from Data Subjects are passed to the person responsible for organising the processing of personal data within the Company.

7.7. Cookies

7.7.1. The website uses cookies to remember the contents of the basket, the selected city and language and the signed-in state of the personal account, and to collect anonymised visit statistics.

7.7.2. The Data Subject may block cookies in the settings of its browser. Some features of the website will then be unavailable: the basket and signing in to the personal account do not work without cookies.

7.8. Protective measures

7.8.1. The Company takes legal, organisational and technical measures to protect personal data against unlawful access, destruction, alteration, blocking, copying and dissemination.

7.8.2. Such measures include: appointing persons responsible for organising the processing of personal data; limiting the number of employees with access to the data; password protection and access rights; transmission of data between the visitor browser and the website over a secure protocol; backups; keeping records of personal data media; and investigating incidents of unauthorised access and holding those responsible to account.

7.9. Bank card details

7.9.1. Bank card details are not collected, processed or stored on the website. Card payment takes place on the secure page of the payment organisation to which the Data Subject is redirected from the website.

7.9.2. Card data is transmitted and processed by the payment organisation in accordance with the Payment Card Industry Data Security Standard (PCI DSS). The connection is encrypted.

7.9.3. The Company does not ask the Data Subject for card details by telephone, in correspondence or in messengers, and does not use them for purposes unrelated to payment for an order. The Company receives from the payment organisation only the result of the payment and the last digits of the card number.

8. Rights and obligations of data subjects

8.1. The Data Subject has the right to:

  • obtain information on whether the Company processes its personal data and on the purposes, scope and methods of processing;
  • require its personal data to be clarified, changed or supplemented;
  • require its personal data to be blocked or destroyed where it is processed in breach of legislation or is incomplete, out of date or inaccurate;
  • withdraw consent to the processing of personal data;
  • unsubscribe from the newsletter;
  • appeal against the acts or omissions of the Company to the competent public authority or to a court.

8.2. A request is sent by email to info@auras.uz or by post to 157-A, Fargona yuli 3rd lane, Yashnobod district, Tashkent, Republic of Uzbekistan. The request shall make it possible to identify the Data Subject and include details by which the Company can locate its data: the name, telephone number or email address given when the order was placed.

8.3. The Company considers the request and sends a reply within 10 (ten) calendar days of receiving it.

8.4. The Data Subject shall provide the Company with accurate personal data and inform it promptly of any changes.

9. Rights and obligations of the Company

9.1. The Company has the right to:

  • process personal data for the purposes set out in section 6;
  • entrust the processing of personal data to another person on the terms of clause 7.6.3;
  • refuse a request from a Data Subject where the request does not make it possible to identify them or where meeting it would infringe the rights of third parties.

9.2. The Company shall:

  • process personal data in accordance with the laws of the Republic of Uzbekistan and with this Policy;
  • ensure the confidentiality of personal data and take measures to protect it;
  • consider requests from Data Subjects and reply within the established period;
  • clarify, block and destroy personal data at the request of the Data Subject or the competent public authority in the cases provided for by legislation.

10. Liability

10.1. The Company bears the liability established by legislation for breach of the laws of the Republic of Uzbekistan on the processing and protection of personal data.

10.2. Where processing is entrusted to another person, the Company remains liable to the Data Subject. The person processing the data on behalf of the Company is liable to the Company under the contract concluded with it.

11. Dispute resolution

11.1. Bringing a claim before going to court is mandatory. A claim is sent to the Company by post to 157-A, Fargona yuli 3rd lane, Yashnobod district, Tashkent, Republic of Uzbekistan or by email to info@auras.uz.

11.2. The Company considers the claim and sends a reply within 10 (ten) calendar days of receiving it.

11.3. A dispute not settled through the claim procedure is resolved by a court of the city of Tashkent in the manner established by the laws of the Republic of Uzbekistan.

11.4. This English version is provided for convenience. In the event of any discrepancy between the language versions, the Russian version prevails.

12. Company details

GOOD LIFE HOME TEXTILE LLC
Registered and postal address: 157-A, Fargona yuli 3rd lane, Yashnobod district, Tashkent, Republic of Uzbekistan
Taxpayer identification number (STIR): 305923951
Website: auras.uz
Telephone: +998 78 113 85 75
Email: info@auras.uz